Cleaning Enquiries: Frequently Asked Questions

What should I have ready when I call?

Have your postcode, the rooms or items involved and a description of the condition ready. Mention your preferred date and any deadline. If you are enquiring about an appliance or fabric, model information or a care label can help.

How do I avoid booking the wrong type of clean?

Start with the outcome you need. Ongoing household care fits a different brief from a move-out clean or attention to an individual surface. The service directory explains the differences. If several jobs are involved, list them separately during your enquiry.

What should the quotation tell me?

It should make the agreed work understandable: the rooms or items, tasks included, any separately requested treatments and relevant limitations. Ask about the total and any minimum charge or extra cost that applies to your appointment. Our prices page explains the details that shape a quotation.

Can someone else arrange access for me?

Discuss that when booking. Identify who is providing the keys and make sure they understand the agreed arrival and access arrangements. Tell us about shared entrances, entry codes or other practical restrictions through the appropriate booking conversation.

What if the job changes before the visit?

Contact us as soon as you know. More rooms, remaining furniture, unfinished building work or a different deadline can affect the scope and appointment. Confirm the revised arrangement rather than assuming the original quotation still covers it.

Where can I find advice for a particular item?

Each service page has its own practical questions and preparation details. For example, see leather sofa cleaning for finish considerations, AGA cleaning for model-specific planning and curtain cleaning for fabric and handling questions.