Before and during the appointment
Clear loose belongings from the areas you have chosen. Tell us about access, sensitive surfaces and anything that should remain untouched. Keep the work area available for the agreed tasks, especially if you are preparing for visitors at the same time. Decorating, deliveries or unpacking in the room can create fresh work while the cleaning is under way.
At the start, confirm the priority order and mention any changed condition. At the end, look at the named jobs rather than comparing the home with an unlimited list of possibilities. Where access or material condition limits the work, a clear discussion is more useful than applying repeated treatment to an unsuitable surface.